Shipping policy
SHIPPING POLICY
Effective Date: 25 September 2026
Last Updated: 25 September 2026
This Shipping Policy explains how Hanexo Ltd processes and delivers orders placed through our website.
1. ORDER PROCESSING
Orders are normally processed after successful payment confirmation.
Processing times may vary depending on:
- Product availability
- Order volume
- Weekends and public holidays
- Product-specific processing requirements
Any applicable processing time will be communicated on the product page or during checkout where available.
2. DELIVERY TIMES
Estimated delivery times depend on:
- Delivery destination
- Shipping method
- Product availability
- Courier or postal service
- Circumstances outside our reasonable control
Delivery estimates are provided as guidance unless a specific delivery date or timeframe has been expressly agreed.
3. SHIPPING CHARGES
Shipping charges will be displayed during checkout where applicable.
Shipping costs may vary according to:
- Destination
- Order size
- Product weight
- Shipping method
4. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
Please check your delivery information carefully before completing your order.
Hanexo Ltd cannot be responsible for delays or additional costs caused by incorrect or incomplete delivery information supplied by the customer, except where applicable law provides otherwise.
5. DELIVERY DELAYS
Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:
- Courier delays
- Severe weather
- Postal disruptions
- Customs processing
- Public holidays
- Technical or operational disruptions
- Other events beyond our reasonable control
We will make reasonable efforts to assist customers when delivery problems occur.
6. LOST OR DAMAGED ORDERS
If your order appears to be lost or arrives damaged, please contact us as soon as possible.
For damaged deliveries, photographs of the packaging and product may be requested to assist with the investigation.
7. INTERNATIONAL ORDERS
Where international delivery is available, additional delivery charges, customs requirements, import duties or taxes may apply depending on the destination.
Unless otherwise stated, customers may be responsible for applicable customs duties, import taxes or other charges imposed by the destination country.
8. THIRD-PARTY DELIVERY PROVIDERS
We may use third-party courier, postal and logistics providers to deliver orders.
This does not affect any statutory rights you may have against Hanexo Ltd.
9. UK CONSUMER DELIVERY RIGHTS
For UK consumer orders, applicable statutory delivery rights will apply.
Where no other delivery period has been agreed, applicable UK consumer law may require delivery within 30 days.
10. CONTACT
If you have questions regarding delivery or your order, please contact:
Hanexo Ltd
Flat 3 Newton Mount
Abbey Road
Rhos On Sea
Colwyn Bay
LL28 4NP
Wales
United Kingdom
Email: info@hanexo.co.uk
Company Number: 17456301
Website: https://hanexo.co.uk/