Terms of service
TERMS OF SERVICE
Effective Date: 25 September 2026
Last Updated: 25 September 2026
These Terms of Service govern your use of the Hanexo Ltd website and your purchase of products through our online store.
By using our website or placing an order, you agree to these Terms of Service.
1. ABOUT HANEXO LTD
Hanexo Ltd
Company Number: 17456301
Registered Office:
Flat 3 Newton Mount
Abbey Road
Rhos On Sea
Colwyn Bay
LL28 4NP
Wales
United Kingdom
Website:
https://hanexo.co.uk/
Email:
info@hanexo.co.uk
2. USE OF OUR WEBSITE
You agree to use our website only for lawful purposes.
You must not:
- Use the website for unlawful activities
- Attempt to gain unauthorised access to our systems
- Interfere with website security
- Introduce malicious software
- Copy or misuse website content without permission
- Use the website in a way that could damage or disrupt its operation
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, specifications and prices are accurate.
However, colours and appearance may vary depending on your device or screen.
We reserve the right to correct errors, inaccuracies or omissions where permitted by law.
4. PRICES
All prices displayed on our website are shown in the applicable currency stated on the website.
Prices may change from time to time.
Any applicable taxes, delivery charges or additional costs will be communicated during checkout where required.
5. ORDERS
When you place an order, you are making an offer to purchase the selected products.
An order confirmation does not necessarily mean that the order has been finally accepted.
We reserve the right to refuse or cancel an order where permitted by law, including where:
- A product is unavailable
- There is an obvious pricing or product description error
- We suspect fraudulent activity
- We are unable to fulfil the order
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
6. PAYMENT
Payment must be successfully completed before an order is processed unless another payment arrangement has been expressly agreed.
Payments may be processed by third-party payment providers.
7. DELIVERY
Delivery times and charges may vary depending on the delivery destination, product availability and selected shipping method.
Estimated delivery times are provided for guidance unless expressly stated otherwise.
Applicable statutory delivery rights continue to apply.
8. RETURNS AND REFUNDS
Returns, cancellations and refunds are governed by our Return and Refund Policy.
Nothing in these Terms limits your statutory consumer rights.
9. CONSUMER RIGHTS
Nothing in these Terms excludes or restricts any liability or right that cannot legally be excluded or restricted under applicable law.
Products supplied to consumers must comply with applicable statutory requirements, including requirements relating to satisfactory quality, fitness for purpose and description.
10. INTELLECTUAL PROPERTY
Unless otherwise stated, the content of this website, including:
- Logos
- Branding
- Product photography
- Graphics
- Text
- Designs
- Website layout
- Software
is owned by or licensed to Hanexo Ltd.
You may not reproduce, distribute, modify or commercially exploit our content without appropriate permission.
11. REVIEWS AND USER CONTENT
If you submit reviews, comments, photographs or other content to us, you must ensure that you have the right to provide that content.
You must not submit unlawful, misleading, abusive, defamatory or infringing material.
Where permitted by law, you grant Hanexo Ltd permission to use submitted content for legitimate business and marketing purposes.
12. THIRD-PARTY SERVICES
Our website may use third-party services, applications and payment providers.
Third-party services may have their own terms and privacy policies.
13. WEBSITE AVAILABILITY
We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted access.
We may temporarily suspend or modify the website for maintenance, security or operational reasons.
14. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Subject to applicable law, Hanexo Ltd will not be responsible for losses that are not reasonably foreseeable or that arise from matters outside our reasonable control.
15. PRIVACY
Our processing of personal information is explained in our Privacy Policy.
16. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The updated version will be published on our website with a revised effective or updated date.
17. GOVERNING LAW
These Terms are governed by the laws of England and Wales, unless applicable consumer protection law provides otherwise.
18. CONTACT
For questions regarding these Terms, please contact:
Hanexo Ltd
Flat 3 Newton Mount
Abbey Road
Rhos On Sea
Colwyn Bay
LL28 4NP
Wales
United Kingdom
Email: info@hanexo.co.uk
Company Number: 17456301
Website: https://hanexo.co.uk/