Privacy policy

PRIVACY POLICY

Effective Date: 25 September 2026
Last Updated: 25 September 2026

Hanexo Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit or purchase from our website.

1. WHO WE ARE

Hanexo Ltd
Company Number: 17456301

Registered Office:
Flat 3 Newton Mount
Abbey Road
Rhos On Sea
Colwyn Bay
LL28 4NP
Wales
United Kingdom

Website:
https://hanexo.co.uk/

Email:
info@hanexo.co.uk

2. INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect:

- Name
- Billing address
- Delivery address
- Email address
- Telephone number
- Order information
- Payment-related information
- Customer account information
- Communications with us
- Information submitted through contact forms
- Website usage information
- IP address
- Browser and device information
- Cookie and similar technology information

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

- Process and fulfil orders
- Process payments
- Deliver products
- Provide customer support
- Respond to enquiries
- Manage customer accounts
- Process returns and refunds
- Improve our website and services
- Prevent fraud and abuse
- Maintain website security
- Comply with legal and regulatory obligations
- Send marketing communications where permitted by law

4. PAYMENT INFORMATION

Payments may be processed by third-party payment providers.

Where payment processing is handled by an external payment provider, Hanexo Ltd generally does not store complete payment card details on its own systems.

Payment providers may process your information according to their own privacy policies.

5. COOKIES

Our website may use cookies and similar technologies to:

- Keep the website functioning
- Remember preferences
- Understand website usage
- Analyse performance
- Improve user experience
- Support marketing and advertising where applicable

Some cookies may require your consent.

6. SHARING INFORMATION

We may share relevant personal information with trusted service providers where necessary to operate our business.

These may include:

- Payment processors
- Delivery and logistics providers
- Shopify and ecommerce service providers
- Website and hosting providers
- Analytics providers
- Marketing and advertising providers
- IT and security providers
- Professional advisers
- Government authorities where legally required

We do not sell your personal information as a standalone product.

7. INTERNATIONAL TRANSFERS

Some service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps required by applicable data protection laws.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and complying with legal obligations.

9. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. YOUR PRIVACY RIGHTS

Depending on your circumstances and applicable law, you may have rights relating to your personal information, including the right to:

- Request access to personal information
- Request correction of inaccurate information
- Request deletion in certain circumstances
- Request restriction of processing
- Object to certain processing
- Request data portability where applicable
- Withdraw consent where processing is based on consent

You may also have the right to complain to the UK Information Commissioner's Office (ICO).

11. MARKETING COMMUNICATIONS

Where permitted by law, we may send marketing communications about our products, services or offers.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

12. CHILDREN

Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Any updated version will be published on this page with a revised "Last Updated" date.

15. CONTACT US

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Hanexo Ltd
Flat 3 Newton Mount
Abbey Road
Rhos On Sea
Colwyn Bay
LL28 4NP
Wales
United Kingdom

Email: info@hanexo.co.uk

Company Number: 17456301

Website: https://hanexo.co.uk/